Shipping & Returns / Envíos y Devoluciones
Within the Metropolitan Region
Deliveries within Santiago are managed by BDeliver, with an estimated delivery time of up to 5 business days.​
Rates / Tarifas:
- Santiago: $3.600
- Colina & Chicureo: $5.000
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Regional Shipping
For deliveries outside the Metropolitan Region, shipments are made through Chilexpress, with postage paid by the recipient.
To coordinate your delivery, please select REGIÓN when placing your order, and then contact us at:
contacto@lorenzabas.com
or via WhatsApp at +56 9 6334 2400, sending the following details along with your order confirmation and receipt:
- Full name / Nombre completo
- ID (RUT)
- Phone number / Número de teléfono
- Region and branch for pick-up / Región y sucursal donde deseas retirar el producto
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Lost Packages
If your order has not arrived or the estimated delivery time has been exceeded, please contact us at
contacto@lorenzabas.com
or via WhatsApp at +56 9 6334 2400 and we’ll assist you in tracking your shipment.
Return & Warranty Policy / Políticas de Devolución y Garantía
Returns
Product returns are accepted only in case of manufacturing defects or damage.
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Exchanges
Customers have up to 30 days after purchase to request an exchange.
Exchanges can only be processed with a purchase receipt or order confirmation, and the products must be unused and in perfect condition.
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Warranty
All products include a 3-month warranty from the date of purchase.
Process
To coordinate an exchange or return, please send the purchase details and reason for your request to:
📧 contacto@lorenzabas.com or vía Whatsapp +56 9 63342400